CONTEXT & GOAL
Deliver ranked top-5 risks and ready-to-use contingency playbooks.
DATA & INPUTS
Owner/staff interviews, workflow observations during rush hours.
Past incident notes, vendor lead times, POS daily sales snapshot.
SWOT ANALYSIS (Qualitative Foundation)
Strengths: loyal local base, fast service window.
Weaknesses: single-point equipment dependencies, manual inventory.
Opportunities: online ordering, delivery partnerships.
Threats: new chain entrants, supplier variability.
METHODS (Qualitative & Quantitative
Qualitative: interviews → themes; SWOT → risk candidates; P/I bands for severity language.
Quantitative: Probability × Impact (P×I) scoring, weighted ranking, heat-map visualization, sensitivity checks on assumptions.
KEY DELIVERABLES
Risk Register (scores, severity, owners, review cadence).
Heat Map (quick visual of exposure).
Contingency Playbooks (step-by-step actions + comms template).
Action Tracker (open items, due dates, status).
IMPACT
Clarity: a single source of truth for top risks and owners.
Speed: one-pager playbooks reduce decision time during incidents.
Discipline: weekly review cadence and quarterly refresh of scores.
